Welcome to freshplate.shop. We are dedicated to providing high-quality dinnerware and cutlery products to customers within the United States, ensuring a secure and transparent shopping experience for you.

This Refund and Return Policy applies to all orders placed on this website, limited exclusively to orders sold and shipped within the United States.

I. Return Conditions

We offer a 30-day return service, effective from the date you receive your order. To request a return, please ensure that the following conditions are met:

The item must be unused, undamaged, and remain in its original packaging.
The return must be accompanied by the original order information or proof of purchase.
The item must be in a condition suitable for resale.

Certain special promotional or clearance items may not be eligible for our standard return policy; please refer to the specific product page descriptions for details.

II. Refund Process

Once we have received and inspected the returned item(s), we will process your refund within 3 business days. The refund will be issued back to your original payment method; please note that the actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.

III. Return Shipping Costs

If a return is requested for reasons other than product defects (i.e., non-quality issues), the return shipping costs are typically the responsibility of the buyer. However, if the return is due to an error on our part—such as shipping the wrong item or a product defect—we will cover the associated return shipping costs.

IV. Non-Returnable Items

Returns may not be accepted under the following circumstances:

Items that have been used or damaged by the customer.
Returns requested after the 30-day return window has expired.
Items returned directly without prior authorization.
V. Policy Updates

We reserve the right to update this policy at any time, to the extent permitted by law. Any updates will be posted on this page.

Currently, due to ongoing financial pressures and necessary adjustments to our inventory structure, we are conducting a phased clearance sale. Consequently, certain items are being offered for a limited time at a loss-leader clearance price. This adjustment does not affect our standard return procedures or refund guarantees; your rights and entitlements remain fully protected and will be processed in accordance with this policy.