Welcome to freshplate.shop. This website is provided and maintained by our operations team, with the aim of offering online shopping services for high-quality dinnerware and cutlery products to customers within the United States. By accessing or using this website, you agree to comply with the following Terms and Conditions.

I. Scope of Application

All products and services offered on this website are available exclusively for sale and delivery within the United States; international orders are not supported. By placing an order on this website, users are deemed to have agreed to the entirety of these Terms.

II. Order Processing and Shipping

Order Processing Time: Same-Day Processing
All orders are typically reviewed and packaged on the same day that successful payment is received.
Shipping Time: Approximately 2 days for delivery (subject to slight variations depending on region and logistics conditions).
We partner with reliable logistics providers to ensure a fast and secure delivery experience.
III. Return and Refund Policy

Return Period: Return requests may be submitted within 30 days of receipt.
Items must remain unused and in their original, intact packaging.
Refund Processing Time: Completed within 3 business days.
Refunds will be issued via the original payment method; the actual time required for the funds to appear in your account may vary depending on the processing speeds of the specific payment platform or bank.
IV. User Responsibilities

Users are responsible for ensuring that the shipping information provided is accurate and complete. Users shall bear full responsibility for any delivery delays or failures resulting from incorrect information provided.

V. Pricing and Inventory

All prices are as listed on the website. We reserve the right to adjust prices and inventory levels at any time without prior notice.

VI. Clearance and Operational Notice

Currently, due to ongoing financial pressures and necessary adjustments to our inventory structure, we are conducting a phased clearance sale. Selected items are being offered for a limited time at clearance prices—potentially below cost—to facilitate inventory liquidation. This adjustment constitutes a standard operational optimization measure and does not affect our standards for order fulfillment or after-sales service.

VII. Modification of Terms

We reserve the right to update or modify these Terms of Service at any time. Any updates will be posted on this page; continued use of the website constitutes acceptance of the updated Terms.

If you have any questions regarding these Terms, please contact us.